“My Data Recovery Lab delivered”
My main computer crashed.
Unimaginably, when I checked my back-up drive, it was also unresponsive. I felt cursed and literally sick to my stomach thinking of all my son’s baby pictures. I ran all the obvious scan disk and system recovery tools. Nothing. The IT guy from work was unable to do anything. I went in to our neighborhood PC repair shop and they said my main hard drive was physically damaged. There was nothing they could do. They said my backup drive problem was outside their expertise and they recommended I send it to My Data Recovery Lab. The guys from the Lab told me the drive was very badly damaged but because the platters were intact they would attempt a recovery and data recovery services cost for this type of work would be higher that usual. The time frame given was 4-5 days. They called me on the 5th day and told me they had recovered about 60% of the files. I told them that was acceptable and they sent my files back on a new drive. Turns out the missing files were some of the most important. They agreed to make a second attempt. Surprisingly sticking to their policy of no charge if files are not recovered, even though I already had a majority of the files. They told me to be prepared, it might take some time. I didn’t hear back from them for a couple of weeks and couldn’t bring myself to call them to hear the bad news. But, the third week I received a fantastic phone call. The entire drive had been recovered, pictures and all. It required patience on my part but My Data Recovery Lab delivered.
Matt Johnson | Chicago. IL