“I was immediately impressed with the customer service approach”
When we married in November I hired a recommended professional photographer. We were supposed to receive our proofs in 4 weeks. 6 weeks later we were finally able to make an appointment to meet. The news we received was nothing short of devastating. He told us the memory card he used was corrupted and we had lost all of our 1200+ pictures. He had already sent it out for a recovery attempt with zero success. All he could offer us was an apology and a refund for his services. In shock and not ready to give up I did an internet search and found My Data Recovery Lab. I called and spoke with one of their technicians and was immediately impressed with his customer service approach. He honestly seemed to care and understand how inconsolable I was over our loss, so I decided to give them a try. Incredibly, they called me back in 24 hours and said my photos were recoverable. Within 48 hours they were ready to be picked up, they even provided me an extra copy for back-up.
The photos were amazing and feeling slightly guilty that our photographer lost all of his $1500 fee for our work we decided to contact him and offer a settlement. He was happy for us but completely stunned. Not only had this mistake cost him our fee but also the fee he paid for the failed recovery attempt. He was clearly peeved when we told him we would not have been charged if recovery was impossible. Not surprisingly, he asked us for My Data Recovery Lab contact information.
From: My Data Recovery Lab (LA)@Yelp | Heather Human | Beavercreek, OH